FAQ's
My ears are stretched, can you make me earrings with a closed hook?
Yes, absolutely! Send me a dm on instagram @electriccatshop or e-mail me at electriccatshop@gmail.com and we'll figure out an option for you.
I don't have pierced ears, can you make me clip ons?
Yes, absolutely! Send me a dm on instagram @electriccatshop or e-mail me at electriccatshop@gmail.com and we'll figure out an option for you.
How long does it take for my order to get processed?
I try to get them out asap, but if I have a lot of orders to pack it'll be 3-5 business days. However it rarely takes that long.
Do you ship internationally?
Yes, but I've recently been having a lot of trouble with my packages getting to the customers, so I no longer offer it through my website. Good news is you can order from me on etsy www.etsy.com/electriccatshop who have their own processing facility so your package should arrive safely.
What if I don't see what I want on your etsy?
I offer new products exclusively on my website first, and then whatever is left is transferred to etsy. Although if you message me on etsy, I can make you a custom listing.
Do you do custom pieces?
Hell yeah! My custom earrings or necklaces start at $50 and require a deposit of half up front and half when the piece finished. It may cost more depending on the time it takes to make your design and the cost of materials. I start working on the design once the deposit was made and run the drawing by you before I cut it out so if you want to make any changes we can. It takes approximately 2 weeks for the project to complete depending on my workload.
I got an e-mail that my custom piece is finished, but I'm short on cash 'till Friday.
No worries, your stuff will be mailed out whenever the second payment is made. If you need another week or two it's no problem, just let me know. I also have Shop Pay on my website, so if you'd like to make payment through them, I can make a custom product listing.
What if I reeeaaaally want a simple design that doesn't take up much time or materials?
Contact me on IG: @electriccatshop or e-mail me electriccatshop@gmail.com
I really want something from this drop, but I can't afford it till later, will it still be there?
I can't guarantee that it will still be there or that it will come back in the future, but you can use Shop Pay at checkout to pay it off in installments.
What is Shop Pay?
You can read up more on it here.
There's a problem with my order, what should I do?
Send me a dm on instagram @electriccatshop or e-mail me at electriccatshop@gmail.com or fill out a contact form on here and we'll find a solution for you!
My order has been shipped out, but it's taking a long time to get to me.
Due to Covid-19 and shortage of workers, packages may take up to 2-3 weeks to get to you, especially during holiday times. So please plan accordingly if you need to get it right away. You can also select expedited shipping or UPS. If it's been over 3 weeks and you still haven't gotten it, contact me on instagram @electriccatshop or e-mail me at electriccatshop@gmail.com and we'll figure something out for you.